OK, the full story. Just over 11 years ago our central air system broke. The reason for that early demise of a well-built 30-year-old system was in part to poor installation (our townhouse was built by three (3) drunken monkeys and a flamingo on crack cocaine) - the original coolant lines were run through the concrete patio, without a sleeve, and there were dozens of "90-degree" bends in the lines.
Flash forward to the beginning of May when we figured out that we can actually swing getting the system replaced, so we did what every good homeowner does; we investigated, got quotes, and knew what we wanted and what our budget was.
Four (4) companies came out to visit our humble abode, the first one came highly recommended by a close friend, who I liked, but did not provide a quote until the evening I green-lit Pro Energy Solutions (more one them shortly). The other two (2) I felt uncomfortable with, to the point where I thought his whole pitch seemed sketchy.
We connected with Pro Energy Solutions through Home Depot. Now, I will clearly state that their price was higher than the highly recommended guy by a few hundred bucks (after you factor in everything), but Pro Energy Solutions was the ONLY installer to provide THREE (3) QUOTES! An economical, mid-range, and high-range system, the latter two (2) are backed their for TEN (10) YEARS compared to 5, and their labor for THREE (3) YEARS compared to 1-2 years (for the low-end/competitors quote). Additionally, they were able to get me on the schedule within 5 days, where the other contractor told me it could be a week or two.
In addition, Pro Energy Solutions has a 24 hour service line, but I hope I never have to use it.
Their installers came out early on a Monday, and although there were MINOR (very MINOR) issues with the accessories, everything went amazingly well; now I had them back out 2-days later for the aforementioned minor issues, and their guys found and corrected a few things they felt would be better to just address now, rather than have the chance of an issue in the future.
Now, that 2nd visit was yesterday (June 13. 2018), and I've not run the furnace yet, but they assured me they will address any potential issues should they arise without any fuss come winter; and I trust their word.
VERY HAPPY!! Not only was the work done prior to the heat-wave we're about to get hit with, but the level of customer care and attention to the details, makes me very happy that I paid a few extra bucks for quality!
- Robert G.